I wish we didn't book our ticket to another city and could stay longer here. The only thing was worrying me, why does this hotel have just 3 starts on Booking? It's def 4 stars!
Staff is amazing. We have stayed in few hotels in Indonesia and I can about each of them that staff are helpful and polite, but this hotel! Really fantastic people work there, they can beat 5 stars hotel. They are polite, helpful, speak english very well. They offer their best and even more. When we need milk for our little one, one of the staff went to a grocery store which is few kms away. They found for us laundry service which suits our need thru they have their own service. (We just had 7kgs for washing and their service could cost us a bit more). Waiters in the restaurant are fantastic too.
The interior is just something! Designer who have done it are truly talented. Every little object has its touch, even toiletries have something original. The room itself fantastic, this beautiful wallpaper, door, lights, even entry to a bathroom. The hallway looks fantastic, lifts... And of course the lobby, everything there is great and fantastic.
The restaurant a bit pricy for Surabaya, but when you try meals, you understand why. The food is just perfect. Breakfast buffet offers a lot as Indonesian as European choices. Nowhere in Indonesia I was so happy about breakfast. My husband and I eat totally different food and both were agreed that is the best buffet. Also we have a very picky little one and she was satisfied too, magic. Sometimes they have live music in the restaurant.
I would visit Surabaya just to stay in this hotel again.
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